What's your return policy?

Not happy with your purchase? Don't worry

We want you to be happy with your purchase and we're proud to offer a 30 day return policy on "like-new" products in their original packaging.

To request a return, please use our Returns form. If your return request is accepted we'll arrange a pickup at your preferred location. The amount of your refund depends on the condition of the product. In most cases this is 100%.

We're unable to accept returns on the following purchases:

  • Special order items

  • Volume orders

  • Made to order products

  • Open-box items

  • Showroom models

Some other things to keep in mind: 

  • All returns must be approved by Fully within 30 days of receipt of the refund question sent to us by email.

  • Thinking of ordering multiple products? It is best to test one first and order afterwards.

  • The experience of sitting in a Capisco chair is what started our company. We have yet to find a chair that is as versatile as it is beautiful in its design. We believe in it so much, we offer a 90 day return policy on these chairs.

  • Returns expire after 30 days. Please contact us if you need additional time.

    Items missing packaging or damaged beyond the expected wear from light use will incur an additional fee to cover repairs or part-replacement.

  • We typically process returns within 14 business days of receipt of the product. After a return has been inspected by our staff, a refund will be issued. Please allow up to 5 business days for your card provider to process the refund.

  • The conditions mentioned in this paragraph do not deprive the consumer of exercising his statutory right of  withdrawal. 

Please contact us with any questions or concerns. We're here to help.

Was this article helpful?
3 out of 3 found this helpful
Have more questions? Submit a request

Need more help?


Chat is currently unavailable

Start chatting


8h30 - 16h00 GMT
9h30 - 17h00 CET
8h30 - 16h00 GMT
9h30 - 17h00 CET
8h30 - 11h30 GMT
9h30 - 12h30 CET
8h30 - 16h00 GMT
9h30 - 17h00 CET
8h30 - 16h00 GMT
9h30 - 17h00 CET

+32 9 296 44 83


Get in touch