We offer free shipping on all products. Shipments to non-EU countries within Europe are exempted from VAT, but are subject to import costs. For more information on tax regulations, see here.
We charge 20% VAT for all of our UK customers. This because we send out all of our products with Incoterms DDP (Duty Delivery Paid). In this case, there will be no additional import fees at all.
If you entered a valid UK VAT number, the VAT will be deducted from your order, causing your order to ship out with Incoterms DAP (Delivery At Place). In that case, you would receive a Customs Invoice with the import fees once the order has been delivered to your doorstep.