Are prices including VAT on the site?
Yes. We actually show both including and excluding VAT prices. Based on your shipping address, your VAT rate will be updated at checkout.
I'm an individual (not buying for a company). What VAT will I be charged?
We will charge the appropriate VAT for the country in your shipping address. We show VAT-including prices for the most commonly used and/or legally required VAT rates. For example, on our English site, we show prices including the Belgian VAT rate of 21%. On our German site, we show the German VAT rate of 19%. In the checkout, the price will reflect the VAT for your country.
How do we handle company purchases to exclude VAT?
If you have a valid EU VAT Number, simply enter it on the checkout page and proceed to the payment page. This will check if you entered a valid EU VAT number. You may want to double check the format of your VAT number to minimize the chance that there will be an issue with it. The database that we use to check if the VAT numbers are valid is the EU VIES database.
If there is any concern with your VAT exemption, please contact our customer service team via [email protected]
Do I get an invoice?
Yes, we send invoices within 2 days of your payment. If a VAT exemption was applied on your order, the information you provided at checkout will show on your invoice.
What if I'm in a country/area that is not part of the EU?
If your shipping address is within one of the countries on our shipping list, we charge VAT or include export arrangements.
For the UK, we ship Delivered Duty Paid (DDP), meaning that we include all import and other tariffs in our price. For other export countries, like Norway and Switzerland, we ship Delivered at Place (DAP), meaning that we do not cover import or other tariffs, at this time.