Shipping & Additional costs
We are happy to offer free shipping on all shipments! Click here to see if we ship to your country. All shipments leave from our distribution center in Ghent Desteldonk (Belgium) by our 3rd Party Logistics provider, Katoen Natie.
Additional fees will occur for export areas within Europe. To export areas, we ship with Incoterms "Delivered at Place" (DAP), meaning that we do not cover import costs or other tariffs. More information on VAT and Taxes can be found on the following page.
Tracking & Delivery informationWhen will my order arrive?You will receive an order confirmation e-mail from Fully directly after you have made the order. The tracking information will follow via a shipping confirmation e-mail from our side, followed by further text messaging from our shipping partner as soon as the order has been released from our warehouse. Make sure you passed on your telephone number in the correct format, where the “plus” sign (+) must precede your country calling code. If your order was created before midnight, it will ship out the next business day, weekends not included. Click here to see the estimated transit time to your country. You didn’t receive your tracking information in time? It might take an additional 24h until that e-mail reaches your inbox. Note that, as a result of the busy schedules of our carriers, your shipment can suffer additional delays. We are working hard to get your Fully order to your doorstep as soon as possible! We partner up with several shipping partners depending per country, to make sure your shipping experience goes as smoothly as possible. Note that our contract only extends to deliveries at the front door, and not to your apartment door. Don’t worry if you are missing part of your order at the first delivery. While we ship all in-stock items together, orders can be split up in transit and deliveries may arrive on multiple days. If you still don’t have your entire order 7 business days after the first receipt, don’t hesitate to contact us. For more information, visit the following page.
Can I choose the day/date of delivery, or request a vacation hold?If your order hasn’t shipped out yet: As we fulfil orders as quickly as possible, the window for making changes (including hold requests) is small. If you need to postpone the shipment of the order, please reach out to us via chat or phone and we’ll do our best to accommodate your request. If your order has already shipped out: You will receive a shipping confirmation e-mail with your tracking information. Via that e-mail, you will be able to access the website of our shipping partner, and you’ll be able make changes to your pending shipment directly. For more information about this and other shipper-related questions, see the following page: My order arrived with shipping damage.Your precious package arrived with shipping damage? No need to panic. Make sure to file the damage with our shipping partner while accepting the delivery. Our items are safely packaged with the care and attention they deserve, so there is a big chance that the products inside are still in mint condition. If that would sadly not be the case, our Customer Support Team jumps to the rescue! Try to document the damage as well as possible via photo or video, and send that through via the following Contact form. One of our Support Specialists will assist further to reach a satisfactory outcome. Because satisfied customers mean healthy customers! Or was that the other way around? |