Tracking says my package was delivered but I haven’t received it.

Our shipping partner may have delivered to an alternate entrance, building lobby, or to a neighbour by mistake. We recommend checking these places to rule this out as a possibility. 

It’s also possible that your order is still on the way but was mistakenly scanned as delivered. In these cases, the order usually arrives within the next 5 business days. 

If your order hasn’t arrived in full after 5 business days of being marked delivered, please contact us.

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