Something is missing from my order.

Is it an entire shipment? It may still be on the way. 

  • When your order contains multiple items, we’ll generally ship those items as they become available. When either the frame or the desktop from your order is out of stock, we will put your entire order on hold until both are available. For back-ordered accessories, we would ship these in a second shipment whenever these are available! 
  • If you only received part of your desk frame, check the shipping confirmation email(s) you’ve received to view tracking for your other shipment(s).

Are you missing parts or hardware? 

  • Check your order confirmation email and tracking link to make sure everything has either shipped or arrived, especially if what’s missing is part of your desk frame.
  • If you ordered your desktop from us, the screws you need to attach the desktop to the frame can be found in the desktop box. Sometimes these screws get lost in the plastic wrap or may still be taped to the inside of the cardboard packaging.

If you need help tracking down missing pieces from your order, please contact us.

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