When do I receive a tracking number?

When the courier has scanned the packages into their warehouse, they will send you a tracking number. If you haven't received a mail with a tracking number, first look in your junk mail folder. If you don't find anything in your junk mailbox please contact us.

TNT’s tracking system is currently not updating the progress until packages pass through customs, which can take up to 4 business days, so it may look like it hasn’t left our warehouse. We are working through this with TNT. Please be patient, we are working to get this resolved as soon as possible. If you haven't received your tracking information after the 4th day, please contact us so we can investigate.

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Need more help?


Chat is temporarily unavailable.

Start chatting


Monday - Friday 9:00 - 11:00 and 12:30 - 16:00 GMT
Monday - Friday 10:00 - 12:00 and 13:30 - 17:00 CET
0800 069 8262


Get in touch