Questions about Brexit

Do I have to pay for customs or import?

The prices displayed on the website include all costs. This means that Fully pays for all import related duties and customs. In customs speak, it's Delivered Duty Paid, or DDP. This is a delivery agreement where Fully assumes all of the responsibility, risk, and costs associated with transporting goods until the buyer receives or transfers them at the destination port. Would you would rather purchase excluding taxes (Delivered at Place, or DAP), feel free to reach out to [email protected] and we’ll answer you within 24 hours.

Are there any additional costs?

No. The prices displayed on the website are all inclusive. There will be no surprise additional fees at check-out, nor at delivery. In a few cases (especially right after Brexit) we had bills due to customers.. and if this happens, we will happily (and apologetically) reimburse you.

Can I expect the same delivery timeframe as before?

We will do everything in our power to make the delivery as simple and predictable as possible. Your order will be processed as fast as before Brexit with the right documents to get through customs without any hold-up. As soon as the order is processed at our warehouse, the shipping average to the UK is 2-4 business days.

What if I want to return my package?
Everything related to returning your products will remain the same. Take a look at our return page for all the details.

Am I sure that my package will arrive?

We make sure that all the proper paperwork is added before transit. Your package will surely arrive and you will receive a tracking code when we processed your order to follow your package. If anything would prevent your package from arriving, we will help you out in every way.

Can I still track my package?

Yes you can! We work with the same delivery and tracking system. You are able to track your package from the beginning until the end. Your tracking code is sent to you after we process your order.

There was an unexpected cost, what now?

We take care of all costs related to shipping, customs, import and any other duties. Contact our customer service team and we will reimburse you.

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