When can I expect to receive my order?

Most of our in-stock products ship in 1–5 business days, but please check the item's detail page for product-specific lead times and back-order notifications as this can vary. 

We ship from Portland, Oregon, and Nottingham, Maryland. Your order will ship from the fulfillment center closest to you unless one or more of the items in your order is out of stock at that location. 

Once your order enters the shipping process, we’ll send an email with your tracking information. Barring unexpected carrier delays, you should then receive your order within 1–7 business days. Please note, FedEx is currently experiencing nationwide delays due to winter weather. To learn more about possible delays please visit FedEx's Service Alerts page. 

Our shipping partners process a very high volume of packages, so if you experience any of the following issues, please allow up 7 business days for your tracking to update or for your item(s) to arrive: 

  • Your tracking shows “Label Created” with no further scans
  • Your order is delayed in transit or has a delivery exception
  • The tracking shows “delivered” but you haven’t received your item(s)

If you’ve waited more than 7 business days and your tracking has not updated, please contact us for assistance.

Shipping to Canada

Canadian orders are shipped in bulk via freight truck every Thursday to help us keep your shipping cost as low as possible. To be included in this week’s shipment, orders must be placed by end of day Wednesday. Tracking information will be provided on Thursday evenings.

Here's a breakdown of the usual shipping timeline for Canadian orders: 

  • Ships via freight from either Oregon or Maryland every Thursday
  • Tracking information is emailed Thursday evening
  • Arrives in either Vancouver or Toronto typically by the following Monday
  • Shipments are then broken down into individual orders and shipped Purolator Ground for the final delivery

Your tracking information will include an expected delivery date.

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