How can I check my order status?

Order updates are provided via email.

You will receive a confirmation email once your order is placed letting you know when each item is expected to ship.

Once an item ships, we’ll send a shipping confirmation email with the tracking number(s) by 6 P.M. PST on the day it ships. Your shipping confirmation email(s) will provide a tracking number and link to live tracking information.

As your items ship, the tracking link should automatically update to reflect the progress of your full order.

A few things to keep in mind

  • If your order contains multiple shipments, they may arrive at different times due to a variety of factors, including item availability, ship date, fulfillment origin, and/or unforeseen carrier delays.
  • If you’re missing tracking numbers for some items, don’t worry. You can expect to receive all of your tracking numbers for in-stock items fulfilled by Fully within 5 business days.
  • If you ordered a Jarvis frame, please note it ships in two separate boxes. We recommend waiting for both boxes to arrive before starting the assembly process.
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