You will receive an order confirmation email once your order is placed. It will let you know when each item is expected to ship.
Once an item ships, we’ll send a shipping confirmation email with tracking number(s) by 6 P.M. PST on the day it ships. Your shipping confirmation email(s) will provide a tracking number and link to live tracking. As your items ship, the tracking link should automatically update to reflect the progress of your full order.
If your order contains multiple shipments, they may arrive at different times due to a variety of factors, including item availability, ship date, fulfillment origin, and/or unforeseen carrier delays.
If you’re missing tracking numbers for some items, don’t worry. You can expect to receive all of your tracking numbers for in-stock items fulfilled by Fully within 5 business days.
If you ordered a Jarvis frame, please note it ships in two separate boxes. We recommend waiting for both boxes to arrive before starting the assembly process.