Tracking says my package was delivered but I haven’t received it.

Our shipper may have delivered to an alternate entrance, building lobby, or to a neighbor by mistake. We recommend checking these places to rule this out as a possibility. 

It’s also possible that your order is still on the way but was mistakenly scanned as delivered. This is more common during the holiday season and periods of heavy shipping volume. In these cases, the order usually arrives within the following week.  

If your order hasn’t arrived in full after 7 business days of being marked delivered, please contact us.

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