Warranty Policy

To submit a claim, please fill out our Warranty form

General Warranty Terms 

  • Warranty coverage applies to products purchased new-in-box. Products purchased under special circumstances (e.g., floor models, as-is sale items, etc.) may be subject to a reduced or suspended warranty as outlined at the time of sale.
  • Product warranties are only valid for the original purchaser of the product and are non-transferable.
  • Warranty claims are processed in accordance with the policies of the specific item's manufacturer. If the claim needs to be filed directly with the manufacturer, Fully will help facilitate the process. 
  • We may send replacement parts to address the warranty issue. Coverage does not apply to the (labor) cost of repairs, but Fully will work in accordance with the manufacturer's policies to help with the repairs. 
  • Agreements made at the time of the sale regarding special circumstances (e.g., floor models, as-is sale items, etc.) supersede any corresponding sections of Fully's or the manufacturer's warranty terms. 

Warranty coverage does not apply to: 

  • Normal wear and tear that occurs over time
  • Wood products that experience natural color changes over time or due to light exposure
  • Damage caused by improper assembly or disassembly, improper cleaning supplies (please see our Fully product cleaning guide) customer modifications, misuse, abuse, or force majeure, such as fire, hurricanes, or floods, use of a product in combination with items not appropriate for that product.
  • Labor costs

Applicable Warranty Periods

Our 15-year warranty applies to:

  • Jarvis desk frame components (e.g. mechanical parts, motors, and electrical components)
  • Remi frame components (e.g. mechanical parts, motors, and electrical components)
  • Table frames (tabletops have a 5-year warranty) including:
    • Conference Tables
    • Side Tables
    • Coffee Tables
    • Pub Tables
    • Picnic Tables
    • Fixed Height Desk Tables
  • Jarvis Benching System frame components
    • Electrical components are warranted separately by Byrne and carry a 1-year warranty
  • Colbe Shelving Unit frame (shelf tops have a 5-year warranty)
  • Jarvis Power and Data Rail frame components, mechanical parts, and motors
  • Sidekick File Cabinet
  • Desk Casters
  • All Desk Drawers
  • Jarvis Desk Shelf hardware
    • Shelf tops have a 5-year warranty
  • Jarvis Monitor Arm
  • Fully Pole-Mounted Monitor Arm
  • Jarvis Fixed Keyboard Tray
  • Jarvis Adjustable Keyboard Tray
  • CPU Holders

Warranty Revision 15.1.15 ***This warranty applies to all Jarvis desk bases purchased on or after January 15, 2015

7 Year

  • Muvmat
  • Topo Standing Mat

5 Year

  • Luna Stool
  • Tic Toc seating including
    • Tic Toc, Tic Toc Tyke
    • Tic Toc Balans
    • Tic Toc Together
  • Fully Balans
  • Fully Desk Chair
  • ILOA Saddle Chair
  • Interstuhl UP
  • Focal Mobis
  • Aeris Swopper (Upholstery has a 2-year warranty)
  • ESI CPU Holders
  • Lounge Seating including:
    • Sofas
    • Sectionals
    • Chairs
    • Poufs
  • Desktop converters including Cooper, Cora
  • Desktops

    Desktops, tabletops, and shelf tops. We do not guarantee a strict continuity of color, grain pattern, or texture across non-sequential purchases or colorfastness over the lifespan of the surface.

3 Year

  • Aeris Seating including:
    • Numo
    • Muvman
    • Ongo
    • Oyo
    • 3Dee
  • All Balance Boards
    • Tic Toc Stand Balance Board
    • Floatdeck Balance Board

1 Year

  • Desk Lamps including:
    • Beam
    • Aleris
  • Power Grommets
  • Surge Protectors
  • Conference Table Power Hubs
  • Cable Management Trays
  • Field Privacy Panels and Acrylic Desk Panels: Panels and mounting hardware
  • All Standing Mats
  • Jarvis Desk Hooks and Bottle Opener
  • Bamboo Recycling Bin
  • Byrne Electrical Components

Limited Lifetime

A Limited Lifetime Warranty is a warranty against defects in materials or workmanship under normal use and service after proper installation and is valid for the life of the product.

  • Jaswig Desks
  • Roost Laptop Stand

Other Notable Warranty Coverages

HAG Seating (Capisco and Capisco Puls)

  • Gas cylinders, controls & functional parts, footrings, and step-ups --10 years
  • Arm caps, casters, back liners, and exposed wood parts & finished parts -- 5 years
  • Upholstery materials (foam/mesh) -- 3 years

Knoll Seating (Ollo, ReGeneration)

  • Frame, parts, and foam -- 12 years
  • Fabric -- 3 years

Varier Seating

  • Wood components -- 7 years
  • Gas lifts -- 5 years
  • Fabric -- 3 years

Lifespan Treadmills

  • Frame -- Limited Lifetime
  • Motor -- 3 years
  • Parts -- 2 years
  • Labor -- 1 year

ABLE Desk Co. Products

  • We won’t be ordering more desks or accessories for this product line, but we’ll continue to offer warranty coverage and product support. You’re welcome to reach out to us with any questions regarding order support, troubleshooting, and warranty claims.
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