If you are not completely satisfied with your purchase, we’re here to help. You can request a return label through the Returns Form or see the details below for our full policy.
Most items* can be returned for a refund within 30 days of delivery. The Capisco and Capisco Puls chairs can be returned within 90 days. The item must be in like-new condition with the original packaging.
We’ll issue a refund to your original payment method once we process your return. Most returns are processed within 5 business days of receipt. Refunds may take 7-10 business days to appear on your statement, depending on your financial institution.
Purchased using Klarna?
- Reach out to them through the Klarna App or contact them directly. They'll pause payments for 21 days as a courtesy.
- If you’re only returning part of the order, Klarna will update your total balance and automatically adjust any remaining payments.
Exchanges are processed as two separate transactions. We’ll issue a refund for your return to your original payment method and will gladly help you place a new order for your preferred item or configuration. We’re unable to apply credit from your return towards a new purchase.
- We’ll provide a prepaid label if you initiate a return request within the 30/90-day window.
- Return shipping is free to customers within the contiguous U.S.
- For items shipped to Alaska, Hawaii, and Canada, the cost of return shipping will be deducted from your refund.
Capisco Lift Returns
- The 265mm lift included with all Capisco chairs cannot be returned for a partial refund.
- Lifts purchased separately can be returned for a refund but we’re unable to accommodate exchanges or swap the lifts before shipping your chair.
Unsit Treadmill Returns
- Return requests must be received within 30 days of delivery.
- Return shipping costs will be deducted from the total refund.
- The return must be in original packaging, including the pallet. Fully helps arrange the freight pickup.
If you placed your order via Amazon, please reach out to Amazon Customer Service to request a return.
- Volume orders (3 or more of the same product)
- Open-box items
- Yamhill lounge seating collection
- McKenzie lounge seating collection
- Willamette lounge seating collection
- Freya collection
- Harlen Sofa
- Wing Chair
- Enzo Credenza
- Nola Pouf collection
- Large Jarvis and Colbe table tops sized over 80”
- Made-to-order products purchased directly through Customer Support or Workplace
Please contact us with any questions or concerns.