What's your return policy?

Items shipped within the contiguous United States can be returned within 30 days for a full refund as long as the item is in like new condition with the original packaging. Our Capisco chairs have a 90-day return window. Anything purchased from the Fully.com website, including desks you design using our "design your own" feature, is covered under our standard return policy, with a few exceptions outlined below. To request a return, please use our Returns form

We're unable to accept returns on the following purchases:

  • Volume orders
  • Made-to-order products purchased by speaking directly to our Customer Support or Workplace Teams
  • Open-box items
  • Showroom models
  • Yamhill lounge seating collection
  • McKenzie lounge seating collection
  • Willamette lounge seating collection
  • Freya collection
  • Harlen Sofa
  • Wing Chair
  • Enzo Credenza
  • Nola Pouf collection
  • Large Jarvis and Colbe table tops sized over 80”

Other helpful information

Return Timeline

  • Returns must be approved by Fully within 30 days of receipt.
  • Once approved, we’ll issue an RMA number and a return shipping label. 
  • Return labels expire after 30 days. If you need more time, please contact us. 
  • Returns are typically inspected and processed within 3 business days of receipt.
  • Once we issue the refund, please allow up to 5 business days for the refund to appear on the original payment method. 
  • If you paid for your order using Affirm, initiate the return with us and you will be refunded by Affirm. Orders paid for through Affirm may also be subject to non-refundable interest. 

Orders shipped outside the contiguous United States 

  • Items shipped to Alaska, Hawaii, and Canada can be returned for a refund within 30 days of receipt. 
  • The cost of return shipping cost will be deducted from your refund. We’ll provide a quote for the return shipping cost along with your prepaid label(s).
  • We do not accept returns shipped to a freight forwarder.

Restocking Fees

  • Items missing packaging or damaged beyond the expected wear from light use will incur an additional fee to cover repairs or part-replacement. Please contact us for more information about our restocking fees.

Exchanges

  • We do not technically offer exchanges on any of our products. 
  • Products can be returned for a refund so that you can repurchase your preferred item or configuration, but we cannot provide a credit towards that new purchase. 

Capisco Risk-Free Return Policy

  • The experience of sitting in a Capisco chair is what started our company. We have yet to find a chair like it: as versatile as it is beautiful in design. We believe in it so much, we offer a 90-day risk-free return policy on both the Capisco and Capisco Puls chairs.

Capisco Lift Returns

  • The 265mm lift that comes standard with all Capisco chairs cannot be returned for a partial refund. 
  • Shorter lifts can be purchased separately and can be returned for a refund, but we’re unable to accommodate exchanges or swap the lifts before shipping your chair. 

Unsit Treadmill Returns 

  • Return requests must be received within 30 days of receipt.
  • Return shipping costs and a 20% restocking fee will be deducted from the total refund.
  • The return must be in original packaging, including the pallet. 
  • Fully helps arrange the freight pickup.

Please contact us with any questions or concerns. 

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