The differences in the color or wood grain of our bamboo products is not an indication of build quality. Because our bamboo products are made of 100% natural bamboo, no two are going to be 100% alike. Differences in color and grain pattern are extremely common.
For this reason, we recommend against returns or exchanges since we cannot guarantee that a replacement would arrive exactly as expected or depicted on the website.
That being said, we can absolutely guarantee that any of our products will arrive free of damage or manufacturing defects. If they don’t, we’ll replace them free of charge.