My Jarvis Monitor Arm doesn’t support my monitor even though it’s within the weight limit.

You likely need to increase the tension to support the monitor's weight. You can add more tension on the arm by turning the tension adjustment bolt toward the plus (+) sign to add more weight. This should help the arm support your laptop/monitor. 

You may also need to bend the top section of the arm in all the way to make this tension adjustment successfully.



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