What do I need to do if my order is shipped freight?

Here's a quick overview of what to expect: 

  • Freight deliveries require a loading dock or will otherwise be a scheduled, curbside delivery in front the building during regular business hours.
  • The carrier will call you to arrange the day and time of the drop-off at your dock or specified curbside location.
  • All boxes will be wrapped on top of the pallets. 
  • An adult must be present to inspect for damage and to sign for the delivery. When you sign for the shipment, you must note any damage or missing item(s), if necessary. 
  • Recipients are responsible for bringing the boxes inside, as well as installation and disposal of the packaging materials, including the pallet(s). 
    • If you need assistance unloading, transporting, or assembling your order, please make the arrangements beforehand. Fully does not offer white glove or inside delivery. 
    • A redelivery charge based on carrier fees may apply if you're unable to accept the delivery on the scheduled date. 

See also: Will my order ship freight?

Freight carrier contact info

AIT Worldwide: 1-800-669-4248

CEVA Logistics: 1-800-888-4949

Estes Freight

FedEx Freight: 1-800-814-9561

Old Dominion Freight: 1-800-235-5569

R & L Freight: 1-800-543-5589

RoadRunner Freight: 1-888-350-7337, 2, 0

SAIA Freight: 1-800-765-7242

UPS Freight: 1-800-333-7400, option 2

XPO Logistics: 1-844-742-5976

YRC Freight: 1-800-610-6500

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