Troubleshooting & Warranty

Desks

• My Jarvis is stuck. How do I reset it?
• My Cooper or Cora Standing Desk Converter won’t lower.
• My Jarvis reverses directions when I raise it or seems to raise on its own.
• My Jarvis or Remi desk seems unstable or wobbly.
• My Remi is stuck. How do I reset it?
• My Jarvis is making an unusual sound when I raise or lower the desk.

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Chairs

• I can’t seem to adjust the height on my Capisco.
• My Capisco is rising on its own.
• My Capisco backrest wobbles.

Accessories

• My Jarvis Monitor Arm doesn’t support my monitor even though it’s within the weight limit.
• My Jarvis Monitor Arm wobbles where the monitor connects to the arm.
• I can’t adjust the tension bolt on my Jarvis Monitor Arm.
• My Jarvis Monitor Arm Laptop Tray moves too much when the laptop is in the tray.
• I’m having trouble adjusting my new Jarvis Monitor Arm.
• The finish of my Alloy Sidekick or desk frame looks blemished or irregular.

Warranty

• Warranty Policy